Shipping & returns

Production and delivery

Each album is printed to order. Delivery choices and live destination-specific prices are shown at checkout. Delivery estimates begin after production and are estimates rather than guaranteed dates. Customs charges, where applicable, are the recipient’s responsibility unless checkout states otherwise.

Changes and cancellations

Contact us immediately if an address or order is wrong. We will try to help while the order remains editable, but production can begin quickly and changes or cancellation are not guaranteed after payment.

Damage, defects, and missing orders

If an album arrives damaged, has a manufacturing defect, differs materially from the approved print file, or does not arrive, email us within 14 days of delivery—or the latest expected delivery date. Include the order number, a description, and clear photographs of the product and packaging. We will investigate and, where appropriate, arrange a replacement or refund.

Change of mind

Because albums are personalized, change-of-mind returns are generally unavailable once production begins, subject to any mandatory consumer rights in your location.

Support

Email hello@keepamomentalbums.com.